Avaya 20CC Phone

Avaya 20CC Phone

Manufacturer: Avaya

Category: Index Phones

Product Code: 38UTN0002UKBG

The Avaya 20CC Phone (product code: 38UTN0002UKBG) is a turret terminal used for call centre applications. Compatible with the Avaya INDeX system, the 20CC requires a headset. It allows supervisors to monitor agents’ time spent on and off the system, using ‘Busy wrap up’ and ‘Busy not available’ applications. The LCD display shows real time information such as number of calls and waiting times and agents are able to send text messages to their supervisors, where discretion is required.

Unison has the Avaya INDeX 20CC phone for sale, available to ship worldwide. It comes fully tested with a full warranty.

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Product Description

Key Features

  • Dual colour BLF
  • LCD display
  • On-hook dialling
  • Hands free
  • 4 context sensitive soft keys
  • 11 fixed feature keys
  • Headset port
  • Volume control
  • Wall mountable